19.05.2026
Two years ago, the “Victim’s Account” and “Social Protection” services were launched, developed by the state-owned enterprise “INFOTECH” at the request of the Ministry of Internal Affairs of Ukraine.
Their goal was simple and important: to make support for military personnel, veterans, and employees of the Ministry of Internal Affairs who have been affected by combat operations more accessible and understandable.
As of the second half of May 2026, over 19,000 victims had used the services, and more than 4,300 requests had been directed to social support specialists.
Through these services, users can seek assistance with the following issues:
🔹 financial assistance for victims;
🔹 processing of documents and injury reports;
🔹 obtaining information on combatant status;
🔹 social and legal consultations;
🔹 psychological support;
🔹 education, employment, sports, document restoration, and other needs.
These services help Ministry of Internal Affairs specialists process requests more quickly and respond more effectively to the needs of MIA personnel who defend the state, veterans, and their family members.
A significant milestone in this development was the “MIA Social Protection” mobile app, which made it possible to receive information more quickly, track changes in application statuses, and communicate directly with a case manager.
Two years of operation have shown that the digitization of social support is important not only as a technological solution. It helps people better understand where to turn, what is happening with their application, and how to receive the necessary support.
We continue to develop these services so that they work
